Google Pixel 2 XL has been sailing in troubled waters, especially after reviewers started noticing a handful of issues in the devices. The screen burn-in issue took the forefront and it sparked a debate on the Google’s QC process. Google had earlier issued a statement that it is currently investigating the issues and now the company is back with its findings.
Google has not found any major malfunctions or hardware issues on the Pixel 2 XL. As per the company, a software update is on the way, and this should fix the majority of issues. Moreover, Google will also be extending the device’s warranty by a year making it one of the few phones to come with 2-year warranty. As far as the humming sound is concerned the issue has been rightly tracked to an NFC software bug.
We’ve received some feedback about the Pixel 2 XL displays not appearing as saturated as other phones. We attribute this perception to our choice to calibrate the Pixel 2 XL for delivering natural, accurate colors, taking advantage of the new color management support in Android 8.0 Oreo. Based on the feedback we’ve received since announcing Pixel 2 and Pixel 2 XL, we learned that some users do want even more vibrant colors. So, through a software update to Pixel 2 and Pixel 2 XL, we will soon be adding a new “saturated” color mode. Google VP of Engineering Seang Chau
Furthermore, the blog post confirms that this is not exactly a case of screen burn-in as most of us had earlier feared. The greying of the screen seems to do something with image retention and hopefully, this should be fixed by a software update. Google also gave an explanation for the way the color looks on the devices and they will be adding a “saturated” color mode to fix the issue.
We’ve received reports of Pixel 2 XL devices exhibiting image retention on the screen and have been actively investigating them. Extensive testing of the Pixel 2 XL display shows that its decay characteristics are comparable to OLED panels used in other premium smartphones.
Google is also implementing some changes when it comes to the Pixel 2 XL display. The Maximum brightness will be dropped by 50 nits in order to reduce the stress. The nav bar will be designed to disappear when not in use. As we explained earlier Google is extending the warranty for Pixel 2 devices from the previous one year to two years.