Xiaomi has been growing at a blindingly fast pace and with this comes the responsibility of ramping up the after-sales-support so that the customers are attended to promptly. Xiaomi had announced a pilot phone pick up service in Delhi-NCR region in association with GadgetWood, and now it seems that the Chinese company is keen on extending the services across several cities on Pan India basis.
The service termed as PickMi will cost Rs 189 for the customers, which will be inclusive of all the taxes and available for the entire Xiaomi smartphone lineup in India. All you need to do is ring up 1800-103-6286 and they will pick up the device after confirming your address.
The after sales service experience with Xiaomi has been bitter, going by what we hear from our readers. The service centres get more devices than they can handle and they close up at sharp 6 PM, the time at which office folks are free from their work and can afford to spend some time to submit the device for repairs. Then comes the problem of unequal demographic distribution, for example in Karnataka except for Bangalore there is only one service center and this means that people have to travel hundreds of kilometers just to avail the after sales service from Xiaomi. From what we know, we understand that the company is aware of these issues and it’s one of the reasons that we haven’t seen any new phone launch from Xiaomi for quite some time now. They are keen to get the after sales service right before bringing in more devices to the country.
The new PickMi service will hopefully offer some relief for the customers and will further reinforce the trust in Xiaomi brand. That being said, Xiaomi should also bridge up the gap between customers and the service executives and should maintain a better inventory of spares. Meizu and other Chinese manufacturers are also expected to follow suit and maybe introduce a similar service, but again, we are unsure of the fact that by how much PickMi will increase the time frame for your device to get the repairs.