Nextbit had garnered a raving response when the company had launched the first cloud centric phone the Robin. The device offered a unique proposition wherein the users can freeze their apps on the cloud and restore the same as and when they want to use it. Nextbit also bundled cloud storage with their smartphone. However, as the hoopla died the company didn’t come with an iterative upgrade and started offering huge discounts on the Robin. Now Nexbit has announced that it will be shutting down the support starting from August.
Rebels, effective August 1st, 2017, we will be shutting down support for Robin. Although you won’t be able to reach us by phone or chat anymore, any outstanding RMA tickets will be handled via email. Remember, you can still refer to our self-help section here, or get help from other Robin users on Razer Insider. If you purchased your Robin through a third-party reseller, please contact them for any inquiries.Nextbit
Thankfully, Nextbit says that software updates will continue till February 2018.
To clear up some confusion: although we're ending customer support, we will continue software updates until Feb '18 as planned
— Nextbit (@nextbitsys) August 1, 2017
But still, the Nextbit Robin users will be left in a fix as they will no longer be able to handle the after sales support. Nextbit was acquired by Razer in January this year, and after the acquisition, the future of the Nextbit Robin has been unclear. Nextbit had raised $18 Million from Accel and Google Ventures in 2014, and then the company had a very successful Kickstarter campaign with the Robin. In a nutshell, the warranty support on Nextbit Robin has ended as of yesterday.
That being said, the Nextbit Robin was a pretty well-executed product right from the very beginning. Apart from the Cloud functionality, the refreshing design and the overall package made is a formidable choice. It’s disturbing how companies cut out on after sales support immediately after being acquired. In fact, this is quite similar to what happened with Pebble when it was merged with Fitbit.