Google’s GTalk users across the world are facing downtime at the moment. People using the popular messaging client are having variety of issues, ranging from inability to access their contacts to messages not being sent. The issue is present on Gmail chat as well as GTalk app on android.
Google is working on the issue
We’re aware of a problem with Google Talk affecting a majority of users. The affected users are able to access Google Talk, but are seeing error messages and/or other unexpected behavior. We will provide an update by 7/26/12 5:20 PM detailing when we expect to resolve the problem. Please note that this resolution time is an estimate and may change.
A quick glance at twitter search for Gtalk shows the importance of what this GTalk downtime means to people. The fact that it is down for most people across the world makes the situation worse.
We will be updating this post as and when we get to know more about the cause & the status of the messaging app.
Update: Here comes the first update. No good news though.
We are continuing to investigate this issue. We will provide an update by 7/26/12 6:20 PM detailing when we expect to resolve the problem.
Please note that the time above is in IST (GMT + 5.5).
Update 2: Another update. We still don’t know what caused the outage and when it will be resolved.
Our team is continuing to investigate this issue. We will provide an update by 7/26/12 7:20 PM with more information about this problem. Thank you for your patience.
Update 3: Nothing good yet and it’s already been more than 3 hours since Google aknowledged the issue.
We are continuing to investigate this issue. We will provide an update by 7/26/12 8:20 PM detailing when we expect to resolve the problem.
Update 4: Partially restored, but not for us. Google isn’t still ready to reveal what caused the outage.
Google Talk service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change.
Status is now changed to “Service Disruption” from “Service Outage”. Some users are predicting “Unified Google Messenger”! Great thought, but the time Google has taken to fix the issue shows that they weren’t prepared for this outage.
Update 5: It’s back up finally. Google isn’t telling the reasons behind the downtime (yet). Be sure to get to know as and when Google discloses it.
The problem with Google Talk should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better. If you are still experiencing an issue, please contact us via the Google Help Center.