Samsung Probe Concludes That the Galaxy Note 7 Fire was Caused by Faulty Batteries [Report]
Samsung’s Battery fiasco seems to have overshadowed most of the mishaps in the tech world since the last decade or so but Samsung emerged relatively unscathed from the entire episode and recalled all the Galaxy Note 7 units before killing off the smartphone altogether. Samsung had conducted an investigation and according to sources has concluded that the battery was the primary reason for this to happen.
The report comes at a time when Samsung is prepping up Galaxy S8 and is probably looking at the report as a closure to the worst safety debacle in the tech industry. Also, stakeholders are emphasizing on the need for the detailed report as it would convince the users of what went wrong with the Note 7 and the steps that were taken by Samsung to prevent such a mishap from happening in the future. All of this is quintessential in gaining customers trust and thus ensuring that the Samsung loyalists and potential customers are not left in the lurch.
The investigation is expected to be concluded by January 23 and incidentally, the date falls a day before Samsung is scheduled to announce its fourth-quarter results. The announcement is likely to be made by Koh Dong-jin, head of Samsung’s mobile business and will soon announce the results along with the steps taken to prevent a similar thing from happening in the future.
During the second half of the last year, Samsung’s Galaxy Note 7 got some rave reviews from tech fraternity and users as well but it didn’t last for long as Samsung had to eventually recall 2.5 million Note 7 phones as they caught fire. Samsung’s SDI Co LTE was found to be the faulty battery supplier but later on even after replacing the batteries with ones from different manufacture the fire incidents didn’t cease. Eventually, Samsung had to put an end to the Galaxy Note 7 in totality and this meant a $5.2 billion damage to Samsung’s operating profits.
Apparently, Reuters sources have already told that Samsung was able to replicate the fires during its investigation and the cause of the fire could not be attributed to faulty hardware design or even Software issues. This comes as a bit of surprise especially since most of the industry experts are predicting that Samsung failed to provide enough room for the battery inside the phone.