ChatGPT has taken the Internet by storm. People all over the world use ChatGPT to generate ideas for content, essays, emails, and codes and solve mathematical questions. The AI chatbot has surpassed 100 million users in less than two months making it the fastest growing consumer internet app ever.

fix chat gpt not working

It’s normal for any app or website to struggle with such a large user base. We, too, often struggled with problems when using ChatGPT. In this guide, we will see how to fix bugs in ChatGPT with some troubleshooting.

Before we go through the steps, we will assume that you have an active internet connection and can perform a connection test with the internet. You can use websites like to test the internet connection on your device. The troubleshooting methods described in this guide can also be applied to smartphones and PCs.

Let’s get started.

10 Easy Ways to Fix Chat GPT Not Working

Check-In Your Login Credentials

image showing chat gpt login screen

Suppose you are having trouble logging in to Chat GPT. There is a possibility that you have entered the wrong login credentials. Another reason could be that you do not have an account. To solve this problem, enter valid credentials and create an account if you do not have one yet.

Reload the Page

The most common issue we have noticed with ChatGPT is that if you have been away from the site for some time and then returned to ask a question, the page displays an error. Hmm, something went wrong. Please try reloading the conversation. We have had this issue frequently on different devices, no matter how many times we have tried to reload the response. So if you are also experiencing the same error, you can easily fix the problem by reloading the page. When you reload the page, ChatGPT may ask for your credentials to log in again or reload the entire page.

chatgpt not working

Do not worry. All previous data is saved in the sidebar, and sometimes there is a possibility that it will be lost. You can reload the site using simple and traditional methods, such as pressing the “Reload” button at the top of the page or pressing keyboard shortcuts like Windows+R or Shift and clicking the ‘R’ key on Mac. After reloading, the problem should be fixed, and you can use ChatGPT again without any problems. If the problem persists, use the other troubleshooting methods listed below.

10 easy ways to fix chat gpt not working - new chat

Check ChatGPT Status

image showing open chatgpt status

OpenAI has not addressed the issue yet (other than opening up the ChatGPT Plus premium subscription), but the ChatGPT website is having problems due to the exponential increase in users. Sometimes the website also displays an internal server error message after receiving too many user requests.

If you are facing a similar problem, you will have to wait until ChatGPT reaches a normal state. ChatGPT also has a special page that displays the status of the website. If the page is shown as operational, the site is working properly. Most server-related issues cannot be resolved on the user side. So we have to wait until the Chat GPT team fixes the problem.

Visit ChatGPT Status Page

Related Read: Best AI Writing Tools

Restart Your Browser

close all browser tabs at once

Restarting your browser can fix most browser-related problems. It can also fix the errors that occurred in ChatGPT. Restarting your browser may cause you to lose your work; be sure to save changes before restarting your browser.

To restart a browser, you can follow the steps below:

  1. Close the browser window completely, including all open tabs.
  2. Reopen the browser by clicking its icon in the taskbar (Windows) or Dock (macOS).

Clear Browsing Data

If restarting the browser didn’t help, you can try clearing the browser data. When you delete the browser data in your web browser, certain types of information stored by the browser are deleted, such as:

  • Browsing history: The list of websites you have visited and the date and time of each visit
  • Cookies: small text files that store information about your preferences, such as login information, which can be used to personalize your experience on websites
  • Cache: Temporary data that speeds up the loading of websites you have visited previously

Clearing this data can improve your browser’s performance and fix most browser-related issues. However, you may have to log in to websites again, and your settings may be lost.

Below you’ll learn how to clear the browser data in some popular web browsers:

Google Chrome:

image showing google chrome clear browsing data

  1. Click the three dots in the upper-right corner of the browser window.
  2. Select “More tools” and then “Clear browsing data.”
  3. Select the types of data you want to remove (e.g., history, cookies, cached images, and files).
  4. Select a time range (e.g., last hour, last 7 days, all time).
  5. Click the “Clear data” button.

Mozilla Firefox:

  1. Click on the three horizontal lines in the upper-right corner of the browser window.
  2. Select “Options.”
  3. Click on “Privacy & Security.”
  4. Under “History,” click “Clear History.”
  5. Choose the types of data you want to remove (e.g., history, cookies, cached images, and files).
  6. Select a time range (e.g., last hour, last 7 days, all time).
  7. Click the “Clear Now” button.

Apple Safari:

  1. Click “Safari” in the menu bar at the top of the screen.
  2. Select “Clear History and Website Data.”
  3. Choose the time range from which you want to remove data (e.g., last hour, all history).
  4. Click the “Clear History” button.

Related Read: Best GPT Tools

Turn off Chrome Extensions

disable browser extensions

Sometimes there is a possibility that a third-party extension is the cause of the problem. We recommend disabling browser extensions before using the service to avoid problems. Follow the steps below to disable the extension. If you want to remove all Google Chrome extensions (including ChatGPT Chrome extensions) at once, you can reset your Google Chrome browser.

  1. Open Google Chrome.
  2. Click the three dots in the upper-right corner of the window to open the Chrome menu.
  3. Select “More tools” and then “Extensions.”
  4. Find the extension you want to disable and slide the switch next to “Enabled” to the off position.
  5. The extension will be disabled, and its icon will no longer appear in the browser.
  6. To reset Chrome, type chrome://settings/reset in a new tab and press Enter. On the screen that appears, click Reset settings to original defaults.

To re-enable the extension, toggle the switch back to “On.” Note that some extensions can also be completely configured or removed.

Restart Your Computer

image showing restart button on windows 11

If restarting, clearing browser data, and disabling browser extensions didn’t fix your issue, try restarting your computer. Restarting your computer can sometimes fix browser issues because it closes all running programs and clears any temporary data that may be causing problems. Restarting your computer can also refresh the system’s memory and resolve issues between the operating system and the browser.

However, restarting your computer should only be used as a last resort. It is often more efficient to try other troubleshooting steps, such as clearing the browser cache, updating the browser, or disabling extensions, before making use of a full system restart.

Turn On/Off VPN

image showing vpn extension on google chrome

If you are using a VPN, it may be that your VPN is causing the problem. To check this, you can disable the VPN in your browser and see if the problem is fixed.

Turn off VPN if you are using one.

  1. Disable the VPN temporarily: You can try disabling the VPN to see if it fixes the problem. To do so, click the VPN icon in the Chrome taskbar (if you are using an extension) or in the taskbar and select the option to disconnect.
  2. Restart the VPN software: You can try restarting the VPN software to see if this fixes the problem. To do this, close the VPN software and open it again.
  3. Change the VPN server: You can try connecting to another server to see if the problem is specific to your current server.

If the problem is related to the local Internet, it is recommended to use a VPN or a virtual private network. Many VPN apps are available online; you can use any app to fix the problem.

  1. Choose a VPN provider: Many VPN providers offer browser extensions, so you’ll need to choose one that meets your needs. Consider security, speed, and cost factors when making your decision.
  2. Install the VPN browser extension: Once you have chosen a VPN provider, you can install the VPN browser extension from the Chrome Web Store, Firefox Add-ons, or Microsoft Edge Add-ons Store.
  3. Connect to a VPN server: After installing the VPN browser extension, you can connect to a VPN server by clicking the VPN icon in your browser and selecting a server.
  4. Open the ChatGPT website as usual: Once you are connected to the VPN, you can open the ChatGPT website as usual.

Try a Different Browser

Sometimes the browser itself can be the main cause of the ‘ChatGPT not working’ problem. If you are facing errors while using ChatGPT in your browser, try ChatGPT in another browser. There are many popular browsers available in the market. The most popular browsers include Google Chrome, Mozilla Firefox, Safari (Apple), Microsoft Edge (formerly Internet Explorer), Opera, and others.

Contact ChatGPT Support

contact chatgpt support

You can contact Chat GPT support if any of the above troubleshooting methods do not work for you. This will forward your problem to the experts and other ChatGPT users who may have solved the same problem as you. You can easily contact the support team through the official support page for GPT. Make sure you are aware of the problem you are having, and some screenshots can be beneficial.

You can also check out the other guides on common problems on their website. Depending on the type of problem, the bot will pass on some instructions, and if the problem is still not fixed, you can answer no when the bot asks you if the problem is fixed. Now you can send an email to the support. As mentioned earlier, do not forget to include screenshots of the problem. This will help the support team understand the problem you are facing.

openai help center

Fix Chat GPT Not Working Issues Easily and Effectively

So, that’s the list of troubleshooting methods you can use to fix ChatGPT issues. The different problems require different troubleshooting methods. Before applying any of the solutions, make sure you are aware of the type of problem you are facing with ChatGPT. I hope you find this guide helpful. Let us know which method fixed your ChatGPT problem. Also, let us know if you are facing any other issue that is not on the list, and write to us in the comments below. We will help you fix that as well.

FAQs on How to Fix ChatGPT

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There can be multiple causes for the problem of "ChatGPT not working." We need to troubleshoot the issue one by one. It involves simple things like restarting the browser, clearing browser data, disabling browser extensions, disabling VPN, and many more.

Like any other website or software, ChatGPT has its limitations. The biggest disadvantage of ChatGPT is that it cannot answer questions that refer to after the year 2021. For example, I asked ChatGPT about the iPhone 14 pro. Here's the answer I received, "I am sorry, but my training data only extends to 2021. I do not have any information about the iPhone 14 Pro because it has not been officially announced or released by Apple yet. It's also worth noting that Apple only releases new iPhone models annually, usually in September, so information about the iPhone 14 Pro will not be available until it's closer to the expected release date."

Causes of Chat GPT Not Working

  • Chat GPT might be encountering a server issue
  • Chat GPT might be under maintenance which happens from time to time
  • Your Internet connection might be unstable
  • Your VPN or DNS might be an issue
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